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Please call the office at (509) 326-6474 to schedule.
While we make every effort to address each patient’s concerns, we are limited by the amount of time available
per appointment. Because of this, there may be times when your provider cannot cover every concern you
have. Please let the staff know when you schedule, exactly what you are scheduling for so appropriate time
can be given. If there are additional concerns you may be required to schedule additional visits. This makes
the best use of your and the provider’s time.
It is the office policy that if you fail to show up for your first appointment without canceling with proper
notice, you will be charged a $50 no show fee and will be dismissed from the practice and not allowed to reschedule. This fee is not billable to insurance and is your responsibility to pay upon receipt of an invoice.
Our staff confirms all appointments 48 hours in advance. If we are unable to reach you to confirm, please call the
office within 24 hours of your appointment to confirm. If we have not received confirmation from you 24 hours before your scheduled appointment, we reserve the right to cancel your appointment.
It is our policy that if you are unable to keep a scheduled appointment that you call to let us know 24 hours in
advance. We have an answering machine for this purpose. Last minute emergencies are a part of life and we understand this so each situation will be considered on a patient-by-patient basis.
Barring any unusual circumstances, if you fail to show up for more than one appointment within 12 months
without canceling ahead of time, you may be dismissed from the practice and accessed a no-show fee.
We make every effort to be here and on time for your appointments and we ask you to do the same. If you are running late please call and notify our staff and either reschedule for a later time or another day. If you are
10 minutes or more late for your appointment, we reserve the right to reschedule you.
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